Refund policy
At District Athletic, every item is made to order specifically for you. Because of this, we have a limited returns policy. Please read carefully before purchasing.
We accept returns only in the following circumstances: the item arrived with a manufacturing defect (e.g. printing error, stitching fault, or significant fabric flaw), or the item received is materially different from what was ordered.
We do not accept returns or issue refunds for: sizing or fit preferences (we provide a detailed Size Guide with exact garment measurements and strongly encourage you to consult it before ordering), change of mind, or colours appearing slightly different due to screen calibration differences.
How to request a return: Email within 30 days of delivery with your order number, a description of the issue, and clear photos. We will review your request and respond within 2 to 3 business days. If approved, you will receive return instructions. Return postage is the responsibility of the customer, and items may need to be returned to our address in the United Kingdom. Once received and inspected, refunds are processed within 5 to 7 business days to your original payment method.
Exchanges: As all items are made to order, we are unable to offer exchanges or size swaps. Please refer to our Size Guide before placing your order to ensure the best fit.
Damaged or incorrect items: If your order arrives with a clear manufacturing fault or is incorrect, contact us within 7 days of delivery with photos and we will make it right at no cost to you.
Delivery issues (lost, not received, or misdelivered): Your order is shipped to the address you enter at checkout, so please check it carefully before ordering. We can only change an address if you contact us before your order is dispatched, and we cannot cover orders delivered to an address that was entered incorrectly. Every order ships with tracking, and an order is treated as delivered once the carrier marks it delivered or provides proof of delivery (a scan, GPS location, or photo).
If your order is marked delivered but you have not received it, or you believe it was delivered to the wrong address, please first check with your household, neighbours, and any safe drop-off spots, then contact us at team@districtathleticapparel.com within 7 days of receiving your delivery confirmation, quoting your order number. If your order is never marked delivered, please contact us as soon as the estimated delivery window has passed. Reporting promptly matters: carriers will not investigate or reimburse claims raised after this window, so a late report limits what we are able to do. Once you have reported an issue in time, we will review the carrier's proof of delivery, raise a claim with them where appropriate, and put it right for you. We are unable to offer a free replacement or refund where the carrier's proof of delivery confirms delivery to the correct address, or where the delivery address was entered incorrectly.
Delivery times and delays: All delivery windows shown at checkout, on product pages, in confirmation emails, or quoted by our team are good-faith estimates only. They are not guarantees and do not form part of your contract with us. Time is not of the essence in any order placed with District Athletic.
We're a small independent brand, and every piece is made to order specifically for you rather than picked off a shelf. That means each order goes through a production run before it's dispatched, and occasionally, where stock of a particular garment or colourway has run out locally, your order may be produced and shipped internationally to get it to you rather than cancelled. Once dispatched, your parcel is in the hands of third-party carriers, and transit times can be affected by carrier backlogs, customs, weather, peak periods, and other factors outside our control.
Because of this, a delivery arriving later than its estimate is not on its own grounds for cancellation, a refund, or compensation. If your order is running behind, please email us at team@districtathleticapparel.com with your order number and we will chase it with the carrier and keep you updated until it lands.
We do set a firm outer limit, however. If your order has not arrived within 30 days of dispatch, you're entitled to cancel it and receive a full refund, and we'll process that without quibble. If at any point we know we won't be able to get your order to you within a reasonable time, we'll contact you, explain where things stand, and give you the choice of waiting or cancelling for a full refund.
We know waiting is frustrating and we're genuinely sorry when an order takes longer than we'd hoped. We'd rather be honest about how we work than promise timelines we can't control.